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Replacement and Warranty

Replacement Policy

PCCW Online Shop provides product replacement under certain circumstances, such as product performance or Quality not meeting the respective specification standards within a specified period (please refer ¡§Exchange policy¡¨ stated in product specification) from receipt of goods. Please email shop@pccw.com for replacement. Please retain the Sales Memo and ensure to return the goods with original packaging and full accessories.

Warranty and Maintenance

PCCW offers FREE repair services for products purchased from PCCW Online Shop within their respective warranty periods. For some products, repair services are available directly from the suppliers. Please refer to product warranty cards or email shop@pccw.comfor further information (Terms & Conditions for Purchase of Goods).