How To Order

Replacement and Warranty

Replacement Policy

PCCW Online Shop provides product replacement under certain circumstances, such as product performance or Quality not meeting the respective specification standards within a specified period (please refer ¡§Exchange policy¡¨ stated in product specification) from receipt of goods. Please email for replacement. Please retain the Sales Memo and ensure to return the goods with original packaging and full accessories.

Warranty and Maintenance

PCCW offers FREE repair services for products purchased from PCCW Online Shop within their respective warranty periods. For some products, repair services are available directly from the suppliers. Please refer to product warranty cards or email shop@pccw.comfor further information (Terms & Conditions for Purchase of Goods).

Product/Telephone Service Hotline No.
Telephone Line 109
Fax machine, copier, PC, notebook and keyline 2573-8109

Repair Center Address:

Phone and Fax Machine Repair Service Center

No. 37 9/F Bute Street, Mongkok Exchange Building, Mongkok
Tel: 2397-7327 Mon-Fri 9am-6pm
Sat 9am-1pm
Sun & Public Holidays Closed

6/F Shamshuipo Exchange Building, 330 Cheung Sha Wan Road, Shamshuipo
Tel: 2429-9033 Mon-Fri 9am-6pm
Sat 9am-1pm
Sun & Public Holidays Closed

8/F Lockhart Exchange Building, 3 Hennessey Road, Wanchai
Tel: 2866-9338 Mon-Fri 9am-6pm
Sat 9am-1pm
Sun & Public Holidays Closed