Service Guarantee

PCCW Service Commitment
Customer focus is a core value of PCCW. We aim to provide quality service whether it concerns installation of new lines or restoration of service.

Service Charter

PCCW Online Shop is Quality Service Guaranteed!

PCCW Online Shop guarantees that the products sold are of high quality. Each item is supplied with a manufacturer's warranty - enabling you to choose our products with peace of mind. Product(s) will be delivered within the next two working days* after order confirmation. PCCW Online Shop adopts a "goods return" policy, under which you can change the purchased items(s) to your satisfaction.

* Excludes bundle offer

PCCW guarantees you world-class service and support. You can contact us via our hotlines or email shop@pccw.com for inquiries or order checking. Additionally, we provide a warranty for every item purchased from PCCW Online Shop, offering free maintenance service throughout the warranty period.

Quality security guaranteed!
PCCW is committed to protecting your information when you shop at PCCW Online Shop. The PCCW Online Shop Supports 128bit SSL (Secure Socket Layer) protocol to safeguard your personal information sent over the Internet.